LEGAL / POLICIES
At Innovations Salon and Spa it is our strong desire to make sure you look and feel your personal best after each and every visit with us. Although services are non-refundable, if at any time you feel that your chosen service wasn't provided to your expectations or you are unhappy with your overall look, please contact your technician or management within 48 hours of your service. We will gladly re-do your service to your expectations to what you had originally wished for.
Services are strictly non-refundable, but will be considered to be redone to your satisfaction at our discretion. Professional products are strictly non-refundable. Hair care products may be exchanged for similar product within 14 days of purchase. Make-up, skin care or body care may be exchanged for a similar product within 14 days if unopened. Opened, used make-up or skin care is not eligible for exchange at any time. Gift certificates, Great Lengths Hair Extensions and services, Jessica Simpson "Hair-do" pieces & wigs, as well as any shoe and shoe products or special order item are strictly non-refundable, non-exchangeable, and strictly final sale.
Special requests for service areas are not guaranteed, but will be noted for availability. Special orders require a 50% deposit and are non-refundable. Zero tolerance policy for shoplifting. All violators will prosecuted.
Gift Card Policy
Gift Cards are strictly final sale and are not eligible for any salon, spa or monetary credit. Gift Cards have no cash value, therefore can only be used for salon or spa services and/or retail products. Gratuity cannot be taken off a gift card balance. Gift cards cannot be purchased with a check. As of December 1, 2009 Innovation's gift cards are redeemable for massages, hair services, nail services, and Innovations' products.
Methods of Payment: We accept cash, NYS checks when license is shown, Mastercard, Visa, and American Express. Gift cards must be purchased by cash or credit only. Gratuities are no longer accepted on a credit cards or overwritten in checks. Gratuity can be given to stylists, technicians, and therapists in cash. We have a low fee ATM Machine available in our front foyer. Gratuities can be given to the specific stylist, technician, or therapist in the form of a check written directly to them.